Do I need WhatsApp Business?

Yes, with channel-approved templates for the messages you start. We handle that as part of the work, on your account and in your name.

Does the candidate know they are talking to an agent?

Yes, and it is better that they do. Hiding it shows within two messages and costs more than saying it.

Does it work for customer support and not only recruiting?

Yes. It is the same machinery: the script and the knowledge base change, the system does not.

What if someone asks something out of scope?

The agent answers from your knowledge base and nothing else. What is not in there is not answered: it goes to a person.

A WhatsApp bot that screens candidates

Whoever answers your job ad writes on WhatsApp and an agent replies straight away. You see every conversation and take the one you want, when you want.

Tell us about your case

The problem

You post a role and two hundred replies come in. A good share of them do not meet the most basic requirement, and finding that out means asking each one the same thing. Meanwhile, the person you actually want waits two days for an answer and by then is in another process.

How you notice it

The first questions of every interview are always the same three.
Someone on your team spends the morning answering on WhatsApp.
You lose good candidates because you were slow to reply, not because they did not fit.
You do not know how many dropped out of the process, or at which step.

Use cases

What we build

An agent that answers straight away. It replies with your company’s information, resolves the usual questions and asks what the role requires. If someone asks something that is not in the knowledge base, it says so instead of making it up.
Flows per funnel stage. What you ask at first contact is not what you ask before booking. Each stage has its script and its bar to pass.
Scoring and booking. Whoever meets the requirements is ordered by how close they are to the profile, and books the interview without anyone coordinating times over chat.
You take the chat whenever you want. The console shows every conversation live. You step into any of them without the person on the other side noticing, and the agent stays out of that one.
Search by meaning. Searching your candidate base stops depending on someone having typed the exact word in their CV.

What we have written about this

Where we have done this

Recruiting · WhatsApp

The agent screens, the person decides

Whoever answers a job ad writes on WhatsApp and an agent replies straight away: it resolves questions with the company’s own information, asks what the role requires, scores and books the interview. The recruiter watches every conversation live and can take any of them without the candidate noticing the change. Underneath there are channel-approved templates, flows per funnel stage, a knowledge base the agent draws its answers from, and candidate search by meaning rather than by exact word. The same machinery serves customer support: the script changes, the system does not.

Scope: Agent, console and knowledge base
Channel: WhatsApp
Status: Online

See the whole case

Use cases

What people ask us

Do I need WhatsApp Business?: Yes, with channel-approved templates for the messages you start. We handle that as part of the work, on your account and in your name.
Does the candidate know they are talking to an agent?: Yes, and it is better that they do. Hiding it shows within two messages and costs more than saying it.
Does it work for customer support and not only recruiting?: Yes. It is the same machinery: the script and the knowledge base change, the system does not.
What if someone asks something out of scope?: The agent answers from your knowledge base and nothing else. What is not in there is not answered: it goes to a person.

45 minutes to find out whether this applies to you

Four questions first, so the call starts where it matters instead of at the beginning. If in those 45 minutes we see this is not for you, we say so right there.

Tell us about your case